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Full Back-Office Operations Team

Run Your Truck Repair Shop — We Handle Everything Behind the Scenes

Lumen is your full back-office operations team — answering calls, managing jobs, coordinating parts, and handling admin — so you can focus on repairs and grow your revenue.

🔒 You keep your phone, your customers, and full control — we simply support your business.

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✔ Handled 50+ calls/week ✔ Reduced missed calls to zero ✔ Improved response time

Running a Shop Shouldn’t Feel Like Chaos

❌ Missed calls = lost jobs
❌ Constant interruptions during repairs
❌ Customers calling nonstop for updates
❌ Parts delays and miscommunication
❌ Invoicing and payments falling behind

You didn’t start your shop to answer phones all day.

6 Departments in One Team

Hiring one person won’t cover all this. Lumen gives you a full operations support team.

1. Call Handling & Intake

Capturing revenue from every call with professional service.

  • Answer every call professionally
  • Capture job details
  • Filter urgency

2. Smart Dispatching

A smart dispatch + job management system designed for speed.

  • Ask the right questions
  • Identify common issues
  • Route jobs correctly (road vs shop)

3. Job Management

We keep the workflow organized and customers informed.

  • Track all jobs
  • Provide updates
  • Follow up with customers

4. Parts Coordination

Eliminate delays by letting us handle your parts network.

  • Find parts fast
  • Order and track delivery

5. Invoicing & Payments

Your money, collected faster without the admin headache.

  • Send invoices
  • Track payments
  • Handle EFS verification

6. Operations Support

Data and support that helps you make better decisions.

  • Mechanic bonus tracking
  • Reporting
  • Customer communication

You Stay in Control — Always

📱 You keep your phone number 💬 You keep your Telegram & customers 💳 You keep full control of payments ⚙️ You decide what we handle

We don’t replace you — we support you.

How It Works

A simple, structured onboarding process built for fast results.

1

Connect

We connect to your phone and communication channels.

2

Execute

We start handling calls and organizing your workflow.

3

Expand

We expand support as you get comfortable with the system.

Our Systems in Action

Professional dispatcher training, live BigShop dashboards, and precise job tracking.

[ Dashboard / Call Logs Screenshot Here ]

One Missed Call Can Cost You Thousands

  • Missed jobs = lost revenue
  • Slow response = lost repeat customers
  • Distractions = fewer repairs completed
Lumen pays for itself by capturing more jobs and freeing your time.

Pricing

Starting at $2,000/month

Less than the cost of one employee — but covers your entire back-office operations team.

Book a Demo

Ready to Run a More Profitable Shop?

Send a message and we’ll reply with a simple plan for your shop or fleet department.

Lumen Fleet Group

Back-office operations team for American truck repair shops & fleet departments.

Business contact

Email: lemenfleet@gmail.com
Phone: +1 (770) 800-7818
Location: United States